Claim Procedure

Procedure for Lodging and Settlement of Claims

The following steps are involved in general for lodging and settlement of claims :-

  • Note the number of the other vehicle involved in the accident, if any.
  • Give written information (intimation) to insurance company or fill our online claim intimation form from our website.
  • Inform nearest police station immediately.
  • The Policy issuing office may appoint Surveyor/ Loss Assessor for further process.
  • Policy issuing office or Surveyor will provide you with the details of the documents required for claim processing.
  • Submit all the documents to the Policy issuing office either directly or by an authorized Agent or by Surveyor along with documents required /asked for.
  • Surveyor will submit the report along with his remarks after completing the survey.
  • Based on the surveyor report; policy issuing office will validate all the documents. And prepare the Note.
  • After approving the note; policy issuing office will discharge a voucher mentioning the approved amount to the insured.
  • After receiving the signed discharge voucher from insured, policy issuing office will settled the claim by issuing cheque as per the amount mention in Discharge Voucher.

*** The above list is not exhaustive but only indicative. ***

For more details please contact our nearest officeLocation Map


ग्राहक शिक्षा

  • Review your insurance coverage and premium payments regularly to feel safer; before disaster/accident occurs.
  • Remember the renewal dates of your Insurance policy so that it can be renewed on time thereby maintaining the continuity of Insurance.
  • Any fraudulent information/ misrepresentation/ non-disclosure of material information of any sort in the proposal form may render the contract null and void.
  • In an event of loss, please notify Policy issuing office immediately.